Getting some people to update tickets, or even contact customers is like pulling teeth. Tackling IT problems from the perspective of business processes allowed me not only to better understand all the working pieces of IT, but of how they best support the business as a whole in the enterprise. You don’t need to quit your job search entirely, or even take a months-long hiatus, in order to give yourself a break from job searching.Even taking just a day off every now and then can recharge your batteries so you’ll feel ready to jump back in, refreshed and ready to go. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. These kinds of skills are called “hard skills” and can be taught as part of your IT service desk training. Use social media to your advantage. Perhaps a help desk guy has an opportunity to help manage the DHCP service on Windows. Far, far too many techs do not understand this and get hung up on the right "IT" way to do things or whatever else. 14. It's brilliantly simple and is great advice. Job boards and recruiters aren't helping here. No big deal, but he's not super savvy with tech and what should be 5 minute process is taking 35. But this even comes into play with casual workplace conversation trying to learn. Do You Need Certifications to Get an IT Help Desk Job? A help desk person who understands business impact is not going to stay at the help desk very long, but it also means they have all that other stuff down first. Nevertheless, a list such as the following can help you avoid the most sedentary choices.” Here are 15 of the best jobs not behind a desk featured in 50 Best Jobs … This group tends to be surprised that people are unhappy with their writing since they do actually manage to produce quite a lot of text and they think they're doing their job. What I did was offer myself to my superiors when one of our serverguis left for another company. Plenty of Sysadmins suffer from this. Often times if something is concisely written and presented to upper management/your team as a plan, it'll have to be explain in different ways to different people. Can't get a job anywhere in IT, nothing at level one, help desk, just.. nothing. Initiative to follow through on items, so that you can learn. No working IT experience, have an Australian Diploma of IT Networking and a CCNA R&S. Reddit 101 The basics to help you get started Using Reddit Information to better understand Reddit Rules & Reporting Information on Reddit policies, reporting, copyright, and more I love that you can indulge your interests in weird cat memes as … Apply to Help Desk Analyst, Helpdesk, Technical Support Specialist and more! I was learning new things, and had new responsibilities. Consider These 13 Tips – 1. Managers and supervisors want to see what you’ve accomplished. how do I do it too? They simply don't have the breadth of knowledge and insight about the company to make those decisions.As the techs move up to team leads or sysadmins, they absolutely need to be taught this skill. when I do interview, I don’t have the “right” kind of networking experience. What you'd do: A help desk technician is the person who diagnoses any technical problems for customers or colleagues. Initiative to ask question and ask the right questions. Apply to Front Desk Agent, Scheduling Coordinator, Administrative Assistant and more! Also because of my mental health, I think the help desk job would be great, because I can work part time and don't have to … Take a pen and pad and literally write down every single thing you do in your current job and find a way to match the responsibilities to a role you are interested in pursuing. This is a really interesting perspective, i haven't really thought of it that way. No one likes angry people, and most service desk workers are less inclined to help someone that's called them a complete nincompoop (or stronger words to that effect). A helpdesk lead should have some insight into the business and what makes for a high priority versus lower priority ticket. The resulting 27 roles pay as much as $267,020 a year, and while we can't promise you'll never have to sit a desk and fill out a report, for the most part you won't be staring at … For example, when a user has a question, the help desk technician must be able to diagnose the IT issue, identify a solution and then explain it to the user. Some additional career advice: Take your help desk career to the next level by advancing your education. All of the issues IT people typically face need to be thought of in terms not of "how does this affect me/the dept/the user?" 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